1. Outcome headline: Less paperwork, faster decisions for Cell C Business customers

How Cell C Business brought digital field management to its enterprise customers through a partnership with Xcallibre

Cell C Business offers Digital Pen & FormFlow, a digital field management solution built on Xcallibre technology. Field teams capture information with smart pens or mobile apps, and every submission moves straight into review, approval, alerts and reporting. In November 2025, Cell C also named Xcallibre within its innovation partner ecosystem as part of its Cell C Business-Huawei Cloud agreement announced at AfricaCom.

2. At a glance

3. Customer and challenge

Cell C Business serves organisations across South Africa that depend on work done in the field: deliveries, service calls, site inspections and patient documentation. For these customers, connectivity is only part of the picture. The bigger issue is what happens to the information their teams collect.

An inspection completed on site, a signed service record or a field report should move work forward. Too often, it waits instead:

• Manual entry. Paper forms must be re-keyed before anyone in the office can use them.
• Checking and correction. Errors and missing information are found late, after the team has left the site.
• Slow distribution. Records sit in a queue before reaching the person who needs to approve, act or report.

The result is avoidable administration, delayed decisions and limited visibility of field activity. Cell C Business needed a solution it could offer customers across different industries, without forcing every operation into the same form.

4. Why Cell C chose Xcallibre

Xcallibre brought an established digital capture and workflow platform that Cell C Business could present to customers as a complete field management solution.

• Flexible capture. Customers can use Digital Pens, smartphones or tablets, depending on how their teams work.
• Adaptable to each industry. Existing forms can be configured for digital use, so logistics, construction and healthcare customers each capture what their job requires.
• More than capture. X-Station connects each submission with review, approval, alerts, reporting and integration into business systems.
• Works where connectivity doesn’t. X-Forms supports offline completion with later upload, alongside online submissions.
• Fits Cell C’s cloud strategy. Xcallibre’s workflow and automation suite sits within the innovation partner ecosystem named in the Cell C Business-Huawei Cloud agreement, which combines Cell C’s enterprise reach with Huawei’s cloud and ICT infrastructure, including local hosting.

5. Solution and implementation

Cell C Business presents Xcallibre’s technology as Digital Pen & FormFlow, a digital field management solution that uses smart pens and mobile apps to capture information and automate reports.

In the field, teams complete digital versions of their existing forms, online or offline. Validation rules, calculations and pre-populated fields guide users as they capture. Signatures, photographs, GPS coordinates and voice notes give reviewers the context they need.

In the office, configurable workflows give every submission a next step:

1. Capture by Digital Pen, smartphone or tablet
2. Validation during capture
3. Submission, or upload once back online
4. Review and approval by assigned users
5. Email and SMS alerts for new forms, completed stages, missing information or overdue verification
6. Integration into business systems after receipt or verification
7. Dashboards, charts and reports, with filters by user, device, date and location, plus GPS mapping

Access controls govern who can work with each record, while timestamped activity and form-change logs provide traceability.

Typical configurations include delivery and service records in logistics, site inspections in construction, and field documentation in healthcare. Each implementation is shaped around the customer’s requirements.

6. Results and impact

The partnership gives Cell C Business a ready field management offering, and gives its customers a direct route from completed form to clear next action.

Cell C’s published benefits for the offering are faster capture, reduced paperwork, fewer errors and less manual processing.

The relationship has also grown at a strategic level. On 11 November 2025, Cell C named Xcallibre Digital Workflow Solutions in its innovation partner ecosystem as part of the Cell C Business-Huawei Cloud agreement announced at AfricaCom, citing the workflow and automation suite’s support for productivity and service delivery in business and government.

7. What’s next and call to action

With Xcallibre now part of Cell C’s innovation partner ecosystem, the partnership has a foundation to extend digital field management to more business and government customers, supported by Huawei Cloud infrastructure and local hosting.

Xcallibre: Keep on Writing!